Making medico-legal human

Dale Ristovski

Founder and Managing Director

Dale has been honing his career in the Medico-Legal industry since 1998! Before that, he worked at an electrical firm creating welding products – who knew!

Over 10 years ago, he established Red Health with a mission to make a difference in the Medico-Legal industry for all stakeholders, something we strive to achieve every single day.

Dale is responsible for everything and everyone in the business! Our culture, values, mission and purpose, laughter, and fun – you name it, Dale is responsible for it.

Fun fact: when he’s not running 3 other businesses (yes, 3), Dale loves reading Lee Child novels, playing competitive soccer, teaching martial arts, and spending time with his family and 2 dogs (Teddy and Benji).

Loves that: everyone in the company has fun on a daily basis and he genuinely enjoys the people he works and interacts with.

Vanessa Herrmann

CEO

After working in the medical industry for many years, Vanessa decided to follow her passion for law, working as a legal secretary and paralegal, before applying for a role with the Queensland Police Service!

After speaking with Dale and learning more about the world of medico-legal and his dream to turn the industry on its head, she felt a magnetic pull towards the role he proposed for her, and the rest is history.

Vanessa’s responsible for overseeing our business operations and supporting our team in reaching for the stars and delivering on our purpose; that is, making a difference by humanising the medico-legal experience.

Fun fact: Vanessa loves being in the garden, talking to her roses, and spending quality time with her wife and family, 3 senior cats (Biscuit, Harry and Willow), and 2 dogs (Darcy & Arthur).

Loves that: she can proudly call her colleagues her “work family”, the culture that stems from this, and the fact that while we’re a medium-size business, we have a family business spirit.

Stella Yuan

Financial Controller

Stella is a qualified CPA who worked in several finance positions before joining Red Health in 2017 after graduating from the University of Adelaide with a Bachelor’s degree in Commerce.

She is responsible for driving financial decisions across Red Health to safeguard its financial health and focuses on developing effective finance processes across all divisions.

Fun fact: before COVID happened, Stella loved travelling and can’t wait to get back to it. Now, she’s more of a homebody and enjoys reading books on her hammock, playing with her dog Button, or binge watching TV shows.

Loves that: the family-like culture and team she works with makes her love coming to work each day and that we work hard but also have fun at the same time.

Mark Hayes

Quality Assurance Manager

Mark brings a versatile skill set to the table, having worked in diverse roles before joining Red Health – with everything from a Barman and Sales Manager to a Transcriptionist and Claims Administrator filling his resumé.

Now, he keeps our high standards in check as the quality assurance manager across the business. He also oversees our Hobart site, ensuring we give our clients the gold standard experience when partnering with Red Health.

Fun fact: Mark loves to tinker in his workshop, play video games, and spend time with his family. He’s also full of random facts and will tell us things like, “Did you know the plastic piece on the end of a shoelace is called an Aglet? Now you do.”

Loves that: Red Health encourages their employees to be their genuine, authentic selves and truly “humanises” the medico-legal experience. He wakes up every day feeling excited to come to work, which says it all.

Sue Coe

Client Services Manager

Having spent over two decades as a leader in customer experience roles within insurance, legal, and utility companies, Sue brings a broad range of customer support experience to Red Health.

She supports our teams in managing all aspects of our independent medical assessments, from booking appointments and helping claimants navigate the process to ensuring everything is in order for a stress-free experience. 

Fun fact: Sue is our reality TV connoisseur, watching everything from The Real Housewives to 60 Days In. She’s also the self-proclaimed master of flat-pack furniture and reverse parking!

Loves that: our culture doesn’t need to be written on the walls because you feel it everywhere. We’re a family of like-minded people who genuinely care about each other and the work we do.

Danielle Wade

Head of Stakeholder Engagement & Growth Manager

Danielle spent 6 years working with the Department of Health Tasmania including 3 years as Duty Manager with the Public Health Emergency Operations Centre for the Tasmanian response to COVID-19. Before this, Danielle completed a Bachelor of Behavioural Science before working in a small family business and HR.

Now, Danielle looks after our clients in Tasmania and Victoria and is dedicated to growing our business through innovation and understanding client needs, as well as working with the Red Health leadership group to foster the company’s culture and values.

Fun fact: When away from the office, Danielle enjoys spending time with her husband, renovating their 100-year-old picker’s hut or working on their 8-acre property south of Hobart. She and her husband share five sons who keep life interesting and far from quiet, a horse with a large personality, and a Swiss White Shepherd who loves attention!

Loves that: Red Health’s values align with her own and how much the whole team sticks to these values.

Cathy Draper

Stakeholder Engagement & Growth Manager

Before joining Red Health, Cathy worked for a Private Investigator undertaking investigations for insurers which included household and business claims, public liability and medical negligence claims, and as a legal secretary and team leader in a law firm, PA, and a recruitment consultant.

Since 2015, she’s worked in Red Health’s Stakeholder Engagement & Growth team. Now, she’s responsible for client engagement, and the recruiting, onboarding, and assisting our network of elite medical experts.

Fun fact: Cathy adores travelling and spends a lot of her time planning her next adventure, even if it’s only a weekend getaway – staying at home for her feels a bit like having your wings clipped!

Loves that: management is so inclusive with decision making, everyone’s opinion matters, and we set goals to work towards together.

Nicola Davies

Stakeholder Engagement & Growth Manager

Nicola is a highly skilled professional with extensive expertise in business development. With a successful track record of six years at Mater Health and eleven years as a Business Development Manager in the optical industry for Qld and NT, Nicola possesses a wealth of knowledge in cultivating strategic partnerships and driving growth.

At present, Nicola is fully dedicated to the growth and prosperity of our business. In her role, she prioritizes developing, establishing, and nurturing partnerships to ensure sustainable expansion. Nicola also actively collaborates with the Red Health leadership group to foster a positive company culture and uphold our core values.

Fun fact: In addition to her professional achievements, Nicola finds fulfilment in participating in endurance sports such as marathons and trail runs. She even shares these experiences with her senior Maltese Shih Tzu, whom she takes along in a customized pram during her runs.

Loves that: Nicola greatly admires the Red Health culture, appreciating our steadfast commitment to embodying principles and values while fostering a collaborative and teamwork-oriented environment.

Richard Loveday

Stakeholder Engagement & Growth Manager

After 26 years in various leadership positions in the pharmaceutical industry, Richard joined the Red Health Stakeholder Engagement & Growth (SEG) team. Richard has quickly become an essential part of the team with his strong skills in managing relationships and making our customers the centre of his decisions.

Richard ensures our existing stakeholders feel supported and advocated for while looking into the future for strategic growth initiatives to further the Red Health vision of humanising the medico-legal industry.

Fun fact: Richard is an avid boxing fan. He has a collection of over 100 boxing clips dating back to the early 1900s. Richard’s perfect weekend is enjoying time with his family and friends with a delicious cheeseboard and red wine to match.

Loves that: Our values are clear and consistent no matter who Richard engages with at Red Health. Everyone genuinely embraces our positive team culture, a testament to our collective pride and commitment to a cohesive team.

Brad Morfett

Marketing Manager

Brad brings his balance of creative problem solving, and focus on process and structure to our marketing activities. With sales and marketing experience in the automotive and retail spaces, he’s able to bridge gaps between teams for effective outcomes.

As Marketing Manager, he supports all functions at Red Health with our unique marketing activities (and quirky humour) to spread Red Health’s purpose of humanising the medico-legal experience.

Fun fact: Brad makes a mean pizza from scratch (almost once a week) to balance his time spent playing basketball and exercising at the gym.

Loves that: Red Health’s focus on culture creates a wonderful work environment, and that culture extends to our medical experts, clients, and claimants.

April Zhang

Senior Finance Officer

April graduated with a Bachelor of Commerce and completed her CPA qualification while being a pivotable member of the Red Health team. She’s surpassed expectations and flourished into Red Health’s Senior Finance Officer from the time she started on the finance team. April received the RED Award for 2023, hand picked by our Leadership Team, and presented at our annual team planning day in March 2024. April lives our value of “Do Better, Be Better” in all that she does.

April manages cash flow, processes payments, prepares reports for stakeholders, and drives innovation through the automation of live financial reports. Her collaboration with key stakeholders ensures the seamless operation of the Accounts department.

Fun fact: April is a real foodie who loves trying out new restaurants. When she’s not testing yummy dishes, you’ll find her hiking with her dog, watching movies, or patiently tending to her “rose babies” in the garden. 

Loves that: we have the best team in the world, live true to our values every day, and there’s never a dull moment at Red Health.

James Walbutton

Finance Officer

James is studying for his Bachelor of Business, majoring in Accounting. He was a Peer Assisted Study Session (PASS) Leader at Griffith Business School, working with first-year students in accounting and statistics courses. He’s also been fortunate enough to travel to Tokyo for a six-week internship working with the finance department of Steelcase Japan, part of an American multinational.

As the Finance Officer at Red Health, James is responsible for many day-to-day accounts tasks – invoicing, receivables, and helping make our processes smoother. He processes payments and is the first point of contact for finance queries.

Fun fact: He’s usually studying when not working – life is busy!! Aside from that… He loves travelling – James contracted the travel bug while working in Japan and won’t ever get enough of experiencing the world’s cultures, seeing its sights and trying new foods. At home, James goes to local concerts or stays at home reading a book. James is also a big motorsports fan and has competed in several sim-racing tournaments.

Loves that: working at Red Health is so great because of the people! It’s an incredibly supportive and fun work environment; the culture and team spirit here are amazing. Even if work is challenging, he knows he’s not alone, and everyone is here to support him.

Brianna Shaw

Senior Client Experience Officer

Brianna worked in a newsagency throughout high school and university for almost a decade before joining Red Health in 2018.

She’s responsible for helping our clients find the most suitable service for their needs, working closely with Medical Experts to source availability, and providing a world-class client experience.

Fun fact: Brianna loves keeping fit with intense gym classes and far more relaxing walks along Castle Hill. When she’s not killing it in the gym, she’s chilling out on the beach, sewing, or exploring all the incredible food options in Townsville. She gives back to the community by volunteering at Angel-Paws and offering abandoned and rejected animals a second chance at life.

Loves that: she gets to help people by assisting them in achieving the best outcome while working with an awesome bunch of people.

Kim Gracie

Client Experience Officer

Kim has always worked in the service industry with a long-standing career in many interesting roles, including a nurse, prison officer, and call centre support officer. 

Now, she brings those fantastic customer service skills to her role with Red Health as a client experience officer. She is responsible for answering our phones, promptly responding to our clients, and sourcing specialist availability just to name a few things!

Fun fact: Kim is incredibly crafty and enjoys sewing, quilting, crochet, and knitting! She’s also a big fan of reading and getting out for a nice long walk or cycle. 

Loves that: the culture here is second to none, and her work is rewarded and recognised with constructive feedback.

Kellie Johnson

Client Experience Officer

For 28 years, Kellie worked in several legal roles for a law firm, from managing their reception and working as a legal secretary in various areas of law.

Bringing her invaluable experience with her to Red Health, she now works as a client experience officer, answering phone calls, helping our clients book appointments, and connecting them to the right medical specialist for them. 

Fun fact: Kellie loves going for walks in the park, gardening, and beach days. When she’s not immersing herself in nature, she enjoys painting by numbers and relaxing at home with a great Netflix series.

Loves that: Red Health allows her to have a proper work/life balance. She truly feels valued at Red Health and loves that the team feels more like family than colleagues.

Briana Bentley

Client Experience Officer

Briana is a Client Experience professional with 10 years of experience in customer service. Most recently Briana worked as a Dispensary Technician in a Pharmacy, using her people skills and high attention to detail to provide care to our community.

Now, at Red Health, Briana is part of our dedicated Client Experience team responsible for handling enquiries, setting up travel for our Medical Experts, booking assessements, and delivering our world-class client service experience.

Fun Fact: When Briana isn’t taking exceptional care of our clients, she’s watching Sci-Fi and Horror films or diving into a crime novel – hopefully around a warm fire while visiting her parent’s property. She’s a huge AFL fan, and is a die-hard barracker for Collingwood (Go the Pies!). Briana and her family are very close, and her Dad’s cooking is one of her favourite things.

Loves That: The Red Health team genuinely cares about their team members, and her dreaded Monday blues are long gone (and never to return).

Kaitlin Seem

Client Experience Officer

Kaitlin, a dedicated and experienced Client Experience Officer, has recently joined the Red Health CX team. Her strong customer service, client relations background, and return to work expertise help our clients achieve their goals. Her primary responsibilities include scheduling and managing appointments, providing assistance and support to clients with their enquiries, and building and nurturing client relationships.

Before joining Red Health, Kaitlin determined worker’s compensation claims as a Claims Representative and a Rehabilitation Coordinator at, coordinating and facilitating return to work outcomes for injured workers. Additionally, Kaitlin has experience bringing out the inner beauty in her clients as a beauty therapist, offering beauty services to make her clients feel like their best selves.

Fun fact: When Kaitlin’s not at work, she is a dedicated mother caring for her spirited 1-year-old daughter. She loves spending time with her daughter, taking her on little adventures around the city, and visiting family. Kaitlin’s nurturing and caring nature extends beyond her professional life into her personal life, where she thrives in creating memorable experiences for her loved ones.

Loves: Working at Red Health in the supportive and celebratory environment the team fosters. She appreciates how everyone, regardless of title, makes her feel welcome, valued, and cared for. The strong sense of togetherness and belonging at Red Health motivates Kaitlin to do her best daily for the business and its clients. The evident and positive company culture at Red Health makes her eager to come to work and contribute to the overall success of the team and the satisfaction of their clients.

Kirsty Gilmartin

Senior Quality Assurance Officer

Kirsty comes to us from a diverse background. She has worked in the finance sector as a Private Banker, worked in Primary and Pre-Schools, and was Company Secretary and School Coordinator for a Not-For-Profit organisation.

In her role, Kirsty prides herself on providing professional and quality reports that meet our clients’ requirements.

Fun fact: Kirsty loves travelling. She’s also a theatre lover and book enthusiast who loves going to the beach whenever possible. 

Loves that: Red Health is a community, a team of like-minded people who want the best for all stake holders.

Lou Grzinic

Senior Quality Assurance Officer

After a few years in the hospitality industry, Lou has worked in medical administration supporting a bunch of GP practices, 7 in total over the past 10 years! She gained invaluable experience around medical care and practice management as she led administration teams across two practices.

She now uses her experience to ensure we deliver perfect report quality within our strict standards by carefully reading through our IME’s and supporting our specialists to provide excellent reporting quality. 

Fun fact: Lou is a self-professed “clean freak”; she even ends up organising clutter when she visits her close friends (which they love). When she’s not alphabetising a pile of DVDs, she’s running around after her kids and their many hobbies. 

Loves that: she works alongside people who have a genuine love and care for what they do as this pushes her to do her best.

Cheryl De Amicis

Quality Assurance Officer

Cheryl joined Red Health after working in several roles within the legal, civil construction, and retail sectors. 

As an administration support officer, Cheryl spends her days organising paperwork, consents, video assessments, and managing bookings at our reception. 

Fun fact: when Cheryl’s not keeping on top of her work to-do list, she can be found working on her latest craft, playing croquet, or catching up with her family and friends. 

Loves that: at Red Health, we genuinely work together as a team and give each other the support and motivation we need to do an excellent job.

Corinne Parsons

Quality Assurance Officer

Corrinne joined Red Health in September 2023 as a valuable Quality Assurance (QA) team member. She helps ensure that independent medical assessments align with the briefed LOI and the appropriate legislation.

Her journey to Red Health began with previous experience in PI insurance and living in the UK, where she travelled extensively. Upon returning to Melbourne, Corrinne held administrative positions in accounting, corporate secretarial, and legal firms before moving to Tasmania.

Fun Fact: Corrinne resides on an acreage property where she tends to her alpacas, indulges in her passion for cultivating flowers and vegetables, and cares for her indoor plants and cats.

Loves: Despite her love for travel and live music, Corrinne finds fulfilment in contributing to Red Health’s mission and cherishes the supportive and caring culture within the organization.

Maddie Chappell

Quality Assurance Officer

Maddie is a health industry professional, working in medical reception/administration for over eight years. Since joining the health industry, Maddie has undertaken various roles, honing their skills in effective medical communication, general medical conditions, and knowledge in anatomy.

Maddie is now a part of the Red Health Quality Assurance team, using their skills to support our Medical Expert’s gold-class medico-legal reports. Maddie’s eye for detail and combining the years of experience from our Medical Experts with Red Health’s legal knowledge ensures high-quality reports, within our strict timelines.

Fun fact: Maddie is a gamer, playing lots of video games and tabletop games (even a late night office D&D session). While walking their dogs and letting them run around the park, Maddie is considering their next baking project, and what anime to watch next!

Loves that: Maddie enjoys working in a company where they perform important work to help people and make a real difference. They also enjoy that Red Health cares for it’s employees, and is open and welcoming in every way.

Claire Green

Quality Assurance Administration Officer

Claire worked in retail and a grocery store throughout high school before going into administration at various gyms, where she also worked as a group fitness instructor and personal trainer.

At Red Health, Claire is a ‘middle woman’ and liaises closely with clients and medical experts. She’s responsible for processing draft reports, organising teleconferences and court evidence bookings, providing report updates, processing additional requests, and much more. 

Fun fact: Claire spends most of her free time refereeing soccer and has been involved in the sport since she was 7. She also enjoys going on outdoor adventures with her partner, spending time with her family, going to the gym and eating lots of delicious food!

Loves that: She gets to work with so many amazing people and has never experienced such a warm welcome into a company before.

Chloe Beale

Senior Administration Support Officer

Chloe previously ran the McCafe Department for one of the busiest stores in Queensland, looking after the administrative tasks, including improving processes and procedures, training staff, creating a collaborative and supportive team, and helping to break store records.

Now, Chloe is a valued member of the Red Health team responsible for organising paperwork, obtaining consent forms, testing videolink assessments, and looking after medical experts and claimants in our Brisbane consulting suites.

Fun fact: Chloe adores unwinding with a nice coffee and a good book, or else you can also find her studying for her degree in international relations and sociology.

Loves that: She’s part of a team that genuinely supports each other and helps build each other up, while making stressful experiences easier for claimants, doctors, and clients.

Romy Lembryk

Administration Support Officer

Romy comes to Red Health from a successful career in QLD’s busiest McDonald’s store! Romy was part of an internal management training program, where she ran entire shifts, positioned and managed each department, and assisted with admin tasks. In addition, Romy coached crew members and implemented new processes for excellent customer service. When Romy isn’t at Red Health, she’s pursuing development and learning at university.

In the Red Health Admin Team, Romy focuses her experience, time, and energy on making the experience for our Medical Experts and Examinees as smooth as possible. That’s the personal touch for humanising everyone who we help every day.

Fun Fact: If Romy isn’t with her rescue cats, she cooks her favourite meals (sometimes a cheeky frozen pizza) and keeps her prized avocado tree happy in the garden.

Loves that: Red Health is an environment where everyone supports and encourages each other.

Kylie Schmidtke

Administration Support Officer

Kylie Schmidtke is an integral part of the Red Health team and a dedicated member of the Administration Department. With a wealth of experience in hospitality management, customer service, and administration, Kylie has honed her skills at the Commonwealth Bank of Australia and the Australian Rail and Track Corporation. Her primary responsibilities are ensuring that all stakeholders are well taken care of for an assessment, meeting our medical experts’ needs, processing all paperwork efficiently, and setting claimants up for accurate IMEs.

Outside of work, Kylie is a passionate learner, currently pursuing a Bachelor of Criminal Justice and a Bachelor of Communications. A deep interest in the criminal justice system and psychology drives her academic pursuits.

Fun fact: Alongside her educational endeavours, Kylie is an avid sports fan and a particularly enthusiastic soccer fan. Not only does she coach and play the sport, but she’s also a dedicated supporter of the Brisbane Roar, adding a vibrant team spirit to the office. When not watching soccer, she loves to support the Brisbane Broncos.

Loves that: Working at Red Health allows her to resonate with the company’s values and the exciting challenges of driving innovation. Her commitment to excellence and her passion for the company’s mission make Kylie an invaluable asset to the team. Her vibrant personality, filled with positivity and energy, adds a special touch to the Red Health work environment, making everyone feel more engaged and motivated.

Jina Bray

Administration Support Officer

Jina is a 15 year hospitality industry veteran who has held several management positions. The challenging hospitality industry has taught her patience and resilience, qualities she now brings to her work at Red Health. Jina takes great pride in the joy that assisting people brings to their day, and we’re excited to have her join Red Health.

In the Red Health Admin team, Jina provides quality support to examinees, clients, medical experts, and the rest of the team. Jina aims for smoothly running days to give everyone the best chance to be themselves.

Fun fact: Jina loves bringing joy to her friends by cooking them incredible meals and hosting board game nights. She also enjoys heading to the cinema and bringing inspiration from other storytellers to her creative writing outlets.

Loves that: Red Health is a supportive and encouraging environment and she can actively assist in making medical assessments for our examinees less stressful during difficult times.