Making medico-legal human

Dale Ristovski

Founder and Managing Director

Dale has been honing his career in the Medico-Legal industry since 1998! Before that, he worked at an electrical firm creating welding products – who knew!

Over 10 years ago, he established Red Health with a mission to make a difference in the Medico-Legal industry for all stakeholders, something we strive to achieve every single day.

Dale is responsible for everything and everyone in the business! Our culture, values, mission and purpose, laughter, and fun – you name it, Dale is responsible for it.

Fun fact: when he’s not running 3 other businesses (yes, 3), Dale loves reading Lee Child novels, playing competitive soccer, teaching martial arts, and spending time with his family and 2 dogs (Teddy and Benji).

Loves that: everyone in the company has fun on a daily basis and he genuinely enjoys the people he works and interacts with.

Vanessa Herrmann

CEO

After working in the medical industry for many years, Vanessa decided to follow her passion for law, working as a legal secretary and paralegal, before applying for a role with the Queensland Police Service!

After speaking with Dale and learning more about the world of medico-legal and his dream to turn the industry on its head, she felt a magnetic pull towards the role he proposed for her, and the rest is history.

Vanessa’s responsible for overseeing our business operations and supporting our team in reaching for the stars and delivering on our purpose; that is, making a difference by humanising the medico-legal experience.

Fun fact: Vanessa loves being in the garden, talking to her roses, and spending quality time with her wife and family, 3 senior cats (Biscuit, Harry and Willow), and 2 dogs (Darcy & Arthur).

Loves that: she can proudly call her colleagues her “work family”, the culture that stems from this, and the fact that while we’re a medium-size business, we have a family business spirit.

Stella Yuan

Financial Controller

Stella is a qualified CPA who worked in several finance positions before joining Red Health in 2017 after graduating from the University of Adelaide with a Bachelor’s degree in Commerce.

She is responsible for driving financial decisions across Red Health to safeguard its financial health and focuses on developing effective finance processes across all divisions.

Fun fact: before COVID happened, Stella loved travelling and can’t wait to get back to it. Now, she’s more of a homebody and enjoys reading books on her hammock, playing with her dog Button, or binge watching TV shows.

Loves that: the family-like culture and team she works with makes her love coming to work each day and that we work hard but also have fun at the same time.

Cathy Draper

Stakeholder Engagement & Growth Manager

Before joining Red Health, Cathy worked for a Private Investigator undertaking investigations for insurers which included household and business claims, public liability and medical negligence claims, and as a legal secretary and team leader in a law firm, PA, and a recruitment consultant.

Since 2015, she’s worked in Red Health’s Stakeholder Engagement & Growth team. Now, she’s responsible for client engagement, and the recruiting, onboarding, and assisting our network of elite medical experts.

Fun fact: Cathy adores travelling and spends a lot of her time planning her next adventure, even if it’s only a weekend getaway – staying at home for her feels a bit like having your wings clipped!

Loves that: management is so inclusive with decision making, everyone’s opinion matters, and we set goals to work towards together.

Mark Hayes

Quality Assurance Manager

Mark brings a versatile skill set to the table, having worked in diverse roles before joining Red Health – with everything from a Barman and Sales Manager to a Transcriptionist and Claims Administrator filling his resumé.

Now, he keeps our high standards in check as the quality assurance manager across the business. He also oversees our Hobart site, ensuring we give our clients the gold standard experience when partnering with Red Health.

Fun fact: Mark loves to tinker in his workshop, play video games, and spend time with his family. He’s also full of random facts and will tell us things like, “Did you know the plastic piece on the end of a shoelace is called an Aglet? Now you do.”

Loves that: Red Health encourages their employees to be their genuine, authentic selves and truly “humanises” the medico-legal experience. He wakes up every day feeling excited to come to work, which says it all.

Sue Coe

Client Services Manager

Having spent over two decades as a leader in customer experience roles within insurance, legal, and utility companies, Sue brings a broad range of customer support experience to Red Health.

She supports our teams in managing all aspects of our independent medical assessments, from booking appointments and helping claimants navigate the process to ensuring everything is in order for a stress-free experience. 

Fun fact: Sue is our reality TV connoisseur, watching everything from The Real Housewives to 60 Days In. She’s also the self-proclaimed master of flat-pack furniture and reverse parking!

Loves that: our culture doesn’t need to be written on the walls because you feel it everywhere. We’re a family of like-minded people who genuinely care about each other and the work we do.

Danielle Wade

Stakeholder Engagement & Growth Manager

Danielle spent 6 years working with the Department of Health Tasmania including 3 years as Duty Manager with the Public Health Emergency Operations Centre for the Tasmanian response to COVID-19. Before this, Danielle completed a Bachelor of Behavioural Science before working in a small family business and HR.

Now, Danielle looks after our clients in Tasmania and Victoria and is dedicated to growing our business through innovation and understanding client needs, as well as working with the Red Health leadership group to foster the company’s culture and values.

Fun fact: When away from the office, Danielle enjoys spending time with her husband, renovating their 100-year-old picker’s hut or working on their 8-acre property south of Hobart. She and her husband share five sons who keep life interesting and far from quiet, a horse with a large personality, and a Swiss White Shepherd who loves attention!

Loves that: Red Health’s values align with her own and how much the whole team sticks to these values.

Brad Morfett

Marketing Manager

Brad brings his balance of creative problem solving, and focus on process and structure to our marketing activities. With sales and marketing experience in the automotive and retail spaces, he’s able to bridge gaps between teams for effective outcomes.

As Marketing Manager, he supports all functions at Red Health with our unique marketing activities (and quirky humour) to spread Red Health’s purpose of humanising the medico-legal experience.

Fun fact: Brad makes a mean pizza from scratch (almost once a week) to balance his time spent playing basketball and exercising at the gym.

Loves that: Red Health’s focus on culture creates a wonderful work environment, and that culture extends to our medical experts, clients, and claimants.

Nicola Davies

Stakeholder Engagement & Growth Manager

Nicola is a highly skilled professional with extensive expertise in business development. With a successful track record of six years at Mater Health and eleven years as a Business Development Manager in the optical industry for Qld and NT, Nicola possesses a wealth of knowledge in cultivating strategic partnerships and driving growth.

At present, Nicola is fully dedicated to the growth and prosperity of our business. In her role, she prioritizes developing, establishing, and nurturing partnerships to ensure sustainable expansion. Nicola also actively collaborates with the Red Health leadership group to foster a positive company culture and uphold our core values.

Fun fact: In addition to her professional achievements, Nicola finds fulfilment in participating in endurance sports such as marathons and trail runs. She even shares these experiences with her senior Maltese Shih Tzu, whom she takes along in a customized pram during her runs.

Loves that: Nicola greatly admires the Red Health culture, appreciating our steadfast commitment to embodying principles and values while fostering a collaborative and teamwork-oriented environment.

April Zhang

Senior Finance Officer

Having graduated from university with a Bachelor of Commerce, April went on to become an accounts assistant before joining Red Health, and is currently working towards her CPA qualification. 

April takes care of all our finance procedures, maintains accurate accounts records, and collaborates with key stakeholders across Red Health, keeping them updated with the latest financial reports.

Fun fact: April is a real foodie who loves trying out new restaurants. When she’s not testing yummy dishes, you’ll find her hiking with her dog, watching movies, or patiently tending to her “rose babies” in the garden. 

Loves that: we have the best team in the world, live true to our values every day, and there’s never a dull moment at Red Health.

James Walbutton

Finance Officer

James is studying for his Bachelor of Business, majoring in Accounting. He was a Peer Assisted Study Session (PASS) Leader at Griffith Business School, working with first-year students in accounting and statistics courses. He’s also been fortunate enough to travel to Tokyo for a six-week internship working with the finance department of Steelcase Japan, part of an American multinational.

As the Finance Officer at Red Health, James is responsible for many day-to-day accounts tasks – invoicing, receivables, and helping make our processes smoother. He processes payments and is the first point of contact for finance queries.

Fun fact: He’s usually studying when not working – life is busy!! Aside from that… He loves travelling – James contracted the travel bug while working in Japan and won’t ever get enough of experiencing the world’s cultures, seeing its sights and trying new foods. At home, James goes to local concerts or stays at home reading a book. James is also a big motorsports fan and has competed in several sim-racing tournaments.

Loves that: working at Red Health is so great because of the people! It’s an incredibly supportive and fun work environment; the culture and team spirit here are amazing. Even if work is challenging, he knows he’s not alone, and everyone is here to support him.

Brianna Shaw

Senior Client Experience Officer

Brianna worked in a newsagency throughout high school and university for almost a decade before joining Red Health in 2018.

She’s responsible for helping our clients find the most suitable service for their needs, working closely with Medical Experts to source availability, and providing a world-class client experience.

Fun fact: Brianna loves keeping fit with intense gym classes and far more relaxing walks along Castle Hill. When she’s not killing it in the gym, she’s chilling out on the beach, sewing, or exploring all the incredible food options in Townsville. She gives back to the community by volunteering at Angel-Paws and offering abandoned and rejected animals a second chance at life.

Loves that: she gets to help people by assisting them in achieving the best outcome while working with an awesome bunch of people.

Kim Gracie

Client Experience Officer

Kim has always worked in the service industry with a long-standing career in many interesting roles, including a nurse, prison officer, and call centre support officer. 

Now, she brings those fantastic customer service skills to her role with Red Health as a client experience officer. She is responsible for answering our phones, promptly responding to our clients, and sourcing specialist availability just to name a few things!

Fun fact: Kim is incredibly crafty and enjoys sewing, quilting, crochet, and knitting! She’s also a big fan of reading and getting out for a nice long walk or cycle. 

Loves that: the culture here is second to none, and her work is rewarded and recognised with constructive feedback.

Kellie Johnson

Client Experience Officer

For 28 years, Kellie worked in several legal roles for a law firm, from managing their reception and working as a legal secretary in various areas of law.

Bringing her invaluable experience with her to Red Health, she now works as a client experience officer, answering phone calls, helping our clients book appointments, and connecting them to the right medical specialist for them. 

Fun fact: Kellie loves going for walks in the park, gardening, and beach days. When she’s not immersing herself in nature, she enjoys painting by numbers and relaxing at home with a great Netflix series.

Loves that: Red Health allows her to have a proper work/life balance. She truly feels valued at Red Health and loves that the team feels more like family than colleagues.

Briana Bentley

Client Experience Officer

Briana is a Client Experience professional with 10 years of experience in customer service. Most recently Briana worked as a Dispensary Technician in a Pharmacy, using her people skills and high attention to detail to provide care to our community.

Now, at Red Health, Briana is part of our dedicated Client Experience team responsible for handling enquiries, setting up travel for our Medical Experts, booking assessements, and delivering our world-class client service experience.

Fun Fact: When Briana isn’t taking exceptional care of our clients, she’s watching Sci-Fi and Horror films or diving into a crime novel – hopefully around a warm fire while visiting her parent’s property. She’s a huge AFL fan, and is a die-hard barracker for Collingwood (Go the Pies!). Briana and her family are very close, and her Dad’s cooking is one of her favourite things.

Loves That: The Red Health team genuinely cares about their team members, and her dreaded Monday blues are long gone (and never to return).

Kirsty Gilmartin

Senior Quality Assurance Officer

Kirsty comes to us from a diverse background. She has worked in the finance sector as a Private Banker, worked in Primary and Pre-Schools, and was Company Secretary and School Coordinator for a Not-For-Profit organisation.

In her role, Kirsty prides herself on providing professional and quality reports that meet our clients’ requirements.

Fun fact: Kirsty loves travelling. She’s also a theatre lover and book enthusiast who loves going to the beach whenever possible. 

Loves that: Red Health is a community, a team of like-minded people who want the best for all stake holders.

Lou Benjamin

Quality Assurance Officer

After a few years in the hospitality industry, Lou has worked in medical administration supporting a bunch of GP practices, 7 in total over the past 10 years! She gained invaluable experience around medical care and practice management as she led administration teams across two practices.

She now uses her experience to ensure we deliver perfect report quality within our strict standards by carefully reading through our IME’s and supporting our specialists to provide excellent reporting quality. 

Fun fact: Lou is a self-professed “clean freak”; she even ends up organising clutter when she visits her close friends (which they love). When she’s not alphabetising a pile of DVDs, she’s running around after her kids and their many hobbies. 

Loves that: she works alongside people who have a genuine love and care for what they do as this pushes her to do her best.

Cheryl De Amicis

Quality Assurance Officer

Cheryl joined Red Health after working in several roles within the legal, civil construction, and retail sectors. 

As an administration support officer, Cheryl spends her days organising paperwork, consents, video assessments, and managing bookings at our reception. 

Fun fact: when Cheryl’s not keeping on top of her work to-do list, she can be found working on her latest craft, playing croquet, or catching up with her family and friends. 

Loves that: at Red Health, we genuinely work together as a team and give each other the support and motivation we need to do an excellent job.

Maddie Chappell

Quality Assurance Officer

Maddie is a health industry professional, working in medical reception/administration for over eight years. Since joining the health industry, Maddie has undertaken various roles, honing her skills in effective medical communication, general medical conditions, and knowledge in anatomy.

Maddie is now a part of the Red Health Quality Assurance team, using her skills to support our Medical Expert’s gold-class medico-legal reports. Maddie’s eye for detail and combining the years of experience from our Medical Experts with Red Health’s legal knowledge ensures high-quality reports, within our strict timelines.

Fun fact: Maddie is a gamer, playing lots of video games and tabletop games (even a late night office D&D session). While walking their dogs and letting them run around the park, Maddie is considering their next baking project, and what anime to watch next!

Loves that: Maddie enjoys working in a company where they perform important work to help people and make a real difference. They also enjoy that Red Health cares for it’s employees, and is open and welcoming in every way.

Claire Green

Quality Assurance Administration Officer

Claire worked in retail and a grocery store throughout high school before going into administration at various gyms, where she also worked as a group fitness instructor and personal trainer.

At Red Health, Claire is a ‘middle woman’ and liaises closely with clients and medical experts. She’s responsible for processing draft reports, organising teleconferences and court evidence bookings, providing report updates, processing additional requests, and much more. 

Fun fact: Claire spends most of her free time refereeing soccer and has been involved in the sport since she was 7. She also enjoys going on outdoor adventures with her partner, spending time with her family, going to the gym and eating lots of delicious food!

Loves that: She gets to work with so many amazing people and has never experienced such a warm welcome into a company before.

Chloe Beale

Senior Administration Support Officer

Chloe previously ran the McCafe Department for one of the busiest stores in Queensland, looking after the administrative tasks, including improving processes and procedures, training staff, creating a collaborative and supportive team, and helping to break store records.

Now, Chloe is a valued member of the Red Health team responsible for organising paperwork, obtaining consent forms, testing videolink assessments, and looking after medical experts and claimants in our Brisbane consulting suites.

Fun fact: Chloe adores unwinding with a nice coffee and a good book, or else you can also find her studying for her degree in international relations and sociology.

Loves that: She’s part of a team that genuinely supports each other and helps build each other up, while making stressful experiences easier for claimants, doctors, and clients.

Libby Brook

Administration Support Officer

Before joining Red Heath as an Administration Support Officer, Libby was a gelato maker and customer service supervisor at Gelatissimo, and today still tutors 3-4 times a week. 

Libby looks after the reception and claimants and experts when they attend the office. Her role includes making the entire process, from booking to assessment, as smooth as possible, along with collecting and processing all the necessary paperwork.

Fun fact: Libby is currently studying for a degree in psychology at UQ, but when not studying, she’s usually found in the kitchen cooking up a storm, reading a book, or taking a pilates class.

Loves that: Red Health’s work environment is super supportive, and every day is different.

Josh Berry

Administration Support Officer

Josh landed in the Red Health Admin team following a community role in a not-for-profit, where he built a formidable skill set communicating with people of diverse backgrounds.

Working in the Admin team from our Hobart office, his role is about setting his teammates, Medical Experts, and Examinees up for success. Josh ensures our Red Connect Virtual IMEs go smoothly, our consulting rooms are well equipped, and referrals are handled in a timely manner.

Loves that: The people he works with, and the business culture make him feel welcome, and he’s happy to come to work each day. Everyone is highly supportive, and he knows he can chat with anyone in the business if he needs anything, even if they’re in Townsville or Brisbane.

Fun fact: If Josh isn’t playing in his social soccer team, he’s refereeing a game! You’ll find him hanging out with his mates or in the gym if he’s not on the football field.

Romy Lembryk

Administration Support Officer

Romy comes to Red Health from a successful career in QLD’s busiest McDonald’s store! Romy was part of an internal management training program, where she ran entire shifts, positioned and managed each department, and assisted with admin tasks. In addition, Romy coached crew members and implemented new processes for excellent customer service. When Romy isn’t at Red Health, she’s pursuing development and learning at university.

In the Red Health Admin Team, Romy focuses her experience, time, and energy on making the experience for our Medical Experts and Examinees as smooth as possible. That’s the personal touch for humanising everyone who we help every day.

Fun Fact: If Romy isn’t with her rescue cats, she cooks her favourite meals (sometimes a cheeky frozen pizza) and keeps her prized avocado tree happy in the garden.

Loves that: Red Health is an environment where everyone supports and encourages each other.