How Red Health is Humanising the Medico-Legal Industry

Red Health was founded by Dale Ristovski in 2011. Dale’s many experiences working in the Medico-legal industry for over ten years, ultimately led to the establishment of Red Health and the path being forged towards a better way of servicing the many and complex stakeholders. Dale had a vision for something better, so he went on to create the human-centered people’s provider, Red Health Independent Medical Assessments.

What does Medico-legal mean?

Medico-legal relates to matters of medical law, including the rights, obligations, and responsibilities of doctors and patients in a legal context. A legal case, and with Red Health’s service, it involves the study and application of medical methods that can be used as evidence. Medico-legal differs from Medical Law, which governs appropriate and legitimate medical practices. 

Medical and legal reputation reform

Past and present patients will no doubt agree that a rehabilitation journey experience is just as important as the goal of a full recovery.

When it comes to healthcare there has been considerable sentiment and in some cases, much truth, towards healthcare and insurance services that bottom line outcomes are preferred over personalised approaches.

Equally so, legal processes have also been criticised for frequently forgetting that every person is different, with varied life experiences, beliefs and values, who each responds to stress and crisis differently.

Quality care. Personal attention. No exceptions.

Humanisation is to recognise and acknowledge that every person is a complete and complex being and act accordingly, taking away any assumptions or preconceived ideas we may have. 

As an established service, Red Health has integrated careful attention, effective communication, dedication to understanding, and respect for all individuals as people are first and foremost.

Medical specialisation with heart

To summarise it perfectly, Medico-legal is where “the art and science of medicine combine to shed light in the arena of social justice”.

Often, medical practitioners who are compelled to take their expertise into the Medico-legal industry are a specialist in practice for at least 10 years. To bring this into a medico-legal context takes substantial medical knowledge, sufficient legal nous, and sound judgment. 

Red Health believes that an ideal medical expert provides their clear and unbiased medical opinion which is supported by their expertise, clinical judgement and documented evidence, whilst factoring in the human elements of the individual they are assessing and themselves. 

Humanisation is environmental too

At some point, we have all sat in a cold waiting room, perched on an uncomfortable seat in dimly lit dankness or glaring fluorescent light. Ideally, spaces are a well-designed combination of clinical necessity and comfort, united with a welcoming atmosphere of service towards every person who enters and fostered by a sense of collaboration and respect among our team members.

What is Red Health’s role in the industry?

Red Health is a conduit between the individuals being assessed, legal and insurance professionals, employers, and healthcare practitioners that facilitates specialised medico-legal services underpinned by compassion and fairness for all parties.

Every person and every case is different. We take immense pride in ensuring our referring clients make informed decisions about what type of assessment or medical expert they need.  

“Humanisation is to uphold a particular view or value of what it means to be human, and furthermore to find ways to act on this concern” (Source)

Embodying a compassionate approach on all levels of service with all parties can alleviate any anxiety and worries they may have. 

The Red Health experience connects you with the right medical experts, clarifies medico-legal jargon, and keeps you updated all the way.

Team cohesion underpinned by core values

An environment that supports caring and compassion for all parties, with an emphasis on efficient and clear processes, driven by a high-functioning team has created the strong foundation on which the Red Health human-centric Medico-legal service can flourish.

For a service like Red Health to deliver an exceptional client experience, our team members must also be supported as people first and foremost. Our team are all proud to be doing what they do and support each other as a team in delivering our high-quality service.

The Red Health difference

Humanising the Medico-legal industry is just part of how the Red Health team’s approach and culture are changing the medico-legal experience and endeavouring to humanise the industry. 

The Red Health service differences include:

• A range of value-add services such as Red Reschedule and No Fee Supps which sees cancellation and supplementary report fees waived (terms and conditions apply)
• Complimentary Advisory Services to help you maximise your IMEs
• First-class customer support to help navigate the process
• Streamlined processes to prevent delays
• Access to a National network of over 200 medical experts
• Coverage where you need it – from city to regional locations, we have you covered
• Innovative services such as Red Assess Plus, Red Connect and Red Health Online
• Virtual Assessment 
• Buy Now, Pay Later payment options
• 24/7 Online Booking Access
• In-house Quality Assurance team

Need some assistance?

We’d love the opportunity to discuss and connect with you.

* All information contained in Red Health articles is general in nature and may not apply to your individual situation or the type of assessment you are having. The best way to find out how we can best assist you is to contact us directly.