Red Health Online - Booking Portal

Red Health Online is a booking portal where you can make and manage bookings for Independent Medical Assessments with Red Health. This includes making a new booking, updating details on a booking, sharing your Letter of Instruction and Brief to the Specialist, and downloading your report when it’s ready.

The requirement to provide a mobile number for 2-Factor Authentication (2FA) is a standard security measure designed to enhance the protection of your account. It’s an additional layer of security for your account and allows us to verify your identity if we need to reset your 2FA.

We won’t contact you on your mobile phone unless you tell us we can. If you have a business number that you can be contacted on, we recommend entering this in the “Work Phone” field.

Rest assured, we take your privacy seriously, and your mobile number will only be used for authentication and security purposes. It will not be shared, sold, or used for marketing purposes. If you have concerns about providing your mobile number, please refer to our privacy policy for more details on how your information is handled.

We’re committed to protecting your data and the best way to do this is to use 2 Factor Authentication, which reduces the risk of someone accessing your account. For this reason, 2 Factor Authentication is required.

We recommend using Google Authenticator. This is a mobile phone app that can be found on either the Apple AppStore, or the Google Play Store.

We’ve created a handy user guide to show you how to setup Google Authenticator on your mobile phone, and link it with your Red Health Online account. You can see it here.

When you request a login through our “Enquire Now” page, our team will get a notification, and generally give you a call to discuss your needs, and confirm some details.  Once they have spoken to you, they’ll send you an email with your login details.

We ask our clients to use their business email addresses.  This helps us identify users if we need to.

We’re glad you liked our old platform – we really liked it too. But we’re passionate about providing the best client experience possible, and part of that means investing in the right technology to support our clients and give them what they need at their fingertips. We’re confident you’ll love our new booking portal, and for this reason, we’ve deactivated access to our old platform.

All previous bookings have been duplicated into our new booking portal.  You will see everything you have booked through us since March 2023. If you need any booking data from pre-March 2023, please call our Client Experience Team on 1300 100 733, and we’ll be able to assist you with the information you need.

Our people are pretty great, and it’s no surprise you’ll want to call us every now and then. So we’re here for you via phone call, email, and even live chat. Please reach out to us in the way that is most convenient to you. Our booking portal can help you manage your bookings easily, and we recommend you check it out, but we’ll still be here for you.

We have a lot of choices available, and we love matching the right Specialist with the right client. If you’re not sure, give us a call, shoot us an email, or jump on our Live Chat. We’ll happily help you out.

We’ve created some handy user guides, to walk you through the most common tasks you’ll perform. Once you’re logged in, you’ll see the “How To” guides (the Question Mark icon) in the left hand menu. Here you can click on the right guide, and follow the steps.

We’re sorry about that. Give our Client Experience Team a call on 1300 100 733, and we’ll be able to assist you.

Once you see the confirmation message on screen, you can rest assured that your booking is made, and no one else can take it from you.  You’ll get an email confirmation a few minutes later, and if we need to confirm any details with you, then we’ll give you a call within one business day.